All Industries

Customer Service SOPs

Generate professional procedures for customer interaction, complaint handling, quality assurance, and service team management.

Customer Service procedure use cases

Generate SOPs for a wide range of customer service requirements:

Inbound call handling scripts
Customer complaint escalation
Refund and return processing
Live chat response protocols
Customer satisfaction survey process
VIP/priority customer handling
Social media response guidelines
Knowledge base article creation

Why use WorkProcedures for customer service?

Consistent experience

Every customer interaction follows the same quality standards regardless of who they speak with.

Faster resolution

Clear escalation paths and decision trees help agents resolve issues quickly.

Training efficiency

New agents ramp up faster with documented procedures for common scenarios.

Example customer service SOP

Here's a real example of the type of SOP you can generate for customer service:

More customer service SOPs you can generate:

Inbound Customer Call Handling SOP
Complaint Escalation Procedure
Refund Authorization Process
Live Chat Response Protocol
Customer Feedback Collection Procedure
Quality Assurance Scorecard Process

How to generate customer service SOPs

1

Describe your requirement

Enter a plain-English description of the customer service procedure you need.

"Create a inbound customer call handling sop"
2

AI generates your SOP

Our AI searches 10,000+ industry procedures and generates a tailored customer service SOP with numbered steps and best practices.

3

Review, edit, and publish

Review the generated procedure, make any edits, and export as PDF or Word to share with your team.

Other industries

WorkProcedures supports SOPs across 35 industries.

Start generating customer service SOPs today

Create professional, industry-specific procedures in minutes — not hours.